Store policies are initiated so that customers have a positive shopping experience.
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Shipping

For United States Shipments (excluding HI, AK, PR, GUAM, APO and FPO)



*Enjoy free standard shipping on all orders of $75.00 or more in the USA, (48 contiguous only) including phone and mail orders when shipped at the standard rate. To receive free Standard Shipping, place an order of $75.00 or more in your cart and choose Standard Shipping as your shipping method.

When will my order be shipped?
We’ll do our best to get all in-stock items on your order sent out same day whenever possible.  

Our standard method of shipment is U.S. Mail with an average delivery time of 7 business days. We do not ship internationally. 

How do you set your shipping charges?
We keep our shipping charges as low as possible. All of our shipping charges have been determined by researching the actual average cost of shipping our packages. Delivery is guaranteed! If your order gets to you in poor condition, or not at all, we’ll take care of it! 

Returns - Dragonfly Quilt and Yarn has only goal - your satisfaction! 

We want to do everything we can to make sure that you're highly satisfied with every order you place. If you're not completely satisfied with your purchase, simply return your package in its original, unused, and uncut condition within 30 days from the delivery date for a refund, account credit, or exchange. Return shipping cost will be at your expense, and we recommend using a carrier that provides tracking information.

When your order arrives, please look at your item(s) to verify you've received them complete and undamaged. Kit and Block of the Month fabric pieces are folded in and nested within each other - please unfold the fabric and pull each piece apart to make sure you have everything listed on the pattern/package. If your order is incorrect, damaged, or incomplete, please contact our customer service department within 30 days from the delivery date at 1-800-865-9458 so we can help.

We believe that ordering fabric and quilting supplies should be just as much fun as quilting itself. If we ever fall short of our goal, please tell us. We value your friendship and trust above all.

To return and item please complete the following steps:

Include your packing slip (or a copy) with the order number.
Circle the item(s) you are returning.
Remember to pack it securely.
Return shipping charges will apply.
Returns should be directed to:

Dragonfly Quilt and Yarn Studio
2620 Center Ave.
Bay City, MI 48708

Once we receive items back, if you paid by credit card, your account will be credited approximately 2 weeks after we receive your package. For orders paid by check, money order, or gift certificate, all refunds will be in the form of a credit on your account. 

Please note, the retail value of free item(s) will be deducted from your refund if not returned with the qualifying item(s).

Privacy

Use of Information: The information we collect is used for internal review, tracking, or contacting and is then archived for future reference. It is used to improve the quality of our website content and user friendliness for a better user experience.

Sensitive Information: We will redirect the user to a secure page either on our site or to a trusted third party before transferring or receiving sensitive data. This information may include credit card or banking information, addresses, or other sensitive information.

Emails: Customers may discontinue receipt of emails by clicking the Unsubscribe link, which is at the bottom of all emails.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at any time in the future, we will post the policy changes to our website and provide the ability to opt out of these new uses.

Third Party Data Sharing: The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Security: Your online security is important to us. To help maintain the safety of your information and to ensure others can’t access your account, we urge you to keep your password private and to remember to log out of your account and close your browser window when you have finished your visit with us, especially when using a public computer. Also remember never to send your credit card or private information via email, which is not a secure form of communication.

If you feel that this site is not following its stated information policy or have questions about our policy, you may contact us at the above addresses.